Return & Refund Policy
At The Grocery Hub, we strive to provide fresh, high-quality grocery products and a seamless online shopping experience. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
- Return requests must be raised within 24 hours of delivery
- Products must be unused, unopened, and in original packaging
- Order ID or invoice is mandatory for all return requests
Non-Returnable Items
- Fresh fruits & vegetables
- Dairy products, frozen items, and bakery goods
- Opened or used food items
- Items damaged due to customer mishandling
Damaged or Wrong Items
If you receive a damaged, expired, or incorrect product, please contact us within 24 hours of delivery along with clear images of the product.
Refund Policy
- Refunds will be processed to the original payment method
- Refund processing time: 5–7 business days
- Delivery charges are non-refundable
How to Raise a Return Request
- Email us with your Order ID and issue details
- Attach product images if applicable
- Our team will review and respond within 24–48 hours
Note: The Grocery Hub reserves the right to approve or reject any return request based on product condition and policy guidelines.
Contact Us
📧 Email: support@thegroceryhub.in
📞 Phone: +91-8882693780